Registered carers

Carers are allowed free access to the estate when accompanying a cared-for person. The cared-for visitor pays the standard admission fee.

The cared-for person is asked to provide evidence on arrival, this can include:

  • Front page of DLA letter
  • Front page of PIP letter
  • Front page of Attendance Allowance letter
  • Evidence that you are registered as severely sight impaired
  • Recognised Assistance Dog ID Card
  • Access Card (or other nationally recognised card) which includes the carer symbol (+1)

Arrangements can be made if more than one carer is required to support the cared-for person.

On the Land Train, one carer is allowed to travel free with each cared-for visitor who will be charged the standard fee.

Please be aware a Blue Badge does not entitle the holder to receive a free carer ticket.

Visual Story

To help prepare for your visit, we have a created the Visual Story for Sewerby Hall and Gardens to show and explain what to expect throughout your day.

This is a PDF which you can view and download before your visit, or bring with you on a device or printed out. This guide has been written with Autistic children and young people, and people with additional needs in mind.

It covers all areas of the property, and where stimulus may be present, such as sudden or loud sounds, when it may be busy and where to go for quiet. For further questions or support, please get in touch with our Welcome Centre ahead of your visit or on the day. We look forward to seeing you at Sewerby Hall.

Download Visual Story (PDF 70mb)

Parking

Blue badge parking is available in the main car park for our visitors.

Please be aware that the pathway from the car park to the house has a slight incline and is approximately 200 metres long.

Visitors are advised to contact the pay box attendant on arrival if there are any difficulties with parking. A member of the team will advise accordingly.

Alternative parking may be available subject to ground conditions, events and activities.

Toilets and changing

There is a unisex disabled toilet in both the Orangery and the courtyard.

There is a Changing Places unit located within the courtyard and a radar key can be obtained from the Welcome Centre.

Visual Impairment

For conservation reasons, many of the rooms inside the house have low lighting. Please allow sufficient time for your eyes to adjust, particularly when using the stairs.

It is possible to arrange Collection Handling Sessions for visitors with visual impairment. These require prior notice; if you wish to arrange a handling session please call (01262) 673769 to advise us of your visit and needs or complete the enquiry form.

Please be aware that many of the rooms inside the house use waist-high barriers. These can be difficult to see. The attendants on duty will be able to advise you on the rooms with barriers.

Guide dogs are welcome in the house.

Hearing impairment

Hearing Loops are available to enable our visitors hear more clearly. Our hearing loops are compatible with all NHS hearing aids and any hearing aid with a ‘T’ (telecoil) switch.

Please inform the member of staff that you need to make use of the hearing loop, this will be made available for you. Please ensure you switch your aid to the ‘T’ position.

Hearing loops are available in the Welcome Centre, Entrance to the house, Orangery, Clock Tower Café, Stables Gift Shop, Ice Cream Parlour and Meeting Rooms.

Mobility aids

To enjoy the house and grounds to their fullest, visitors with walking difficulties may need to consider bringing their own mobility aids.

Please be aware that the pathway from the car park to the house has a slight incline and is approximately 200 metres long.

There are various mobility shops in Bridlington which hire equipment out on a daily basis.

Disabled access to the house itself is at the rear of the building through the courtyard and there is a lift to all floors.

Due to conservation issues motorised wheelchairs, buggies or scooters are not permitted in the house or the first floor of the Old Laundry Block. We have a small amount of hand-pushed and self-propelled wheelchairs for use inside and these are available on a first come, first served basis.

Special Education Needs Schools

We welcome visits from Special Educational Needs Schools and groups. All our workshops are multi-sensory and the House, Zoo, Pleasure Gardens and Walled Gardens are accessible for those with mobility issues.

There are accessible toilets on site as well as a fully equipped Changing Places. We are happy to adapt any of our workshops to the needs of your group or develop bespoke workshops for your visit.

Workshops can be organised for a half or whole day. Details can be found on the Education and Learning page. Please feel free to contact us to outline the needs of your group and discuss how we might be able to facilitate your visit. We will always do our best to help.

Dementia Friendly Visits

Sewerby Hall and Gardens is a Dementia Friendly venue. We believe that it is important to support our visitors who are living with dementia to access and enjoy everything we have to offer. If you, or someone you know is living with dementia and are planning to visit, please feel free to contact us to discuss any specific needs you might have and how we can help you.

Dementia Friendly Group Visits

Sewerby Evergreens, our Dementia Friendly workshops and Reminiscence sessions, can be booked for visiting dementia groups. Using resources and handling items from the collection, sessions can be arranged around the themes of:

Please contact our Education Officer for further details on (01262) 673769.

Babies and toddlers

In order to preserve our historical items, pushchairs and prams are not permitted in the house or Orangery. A storage area for these items can be found near the rear door of the house and locks are available. Please ring the bell at the back door and a staff member will attend.

We have two HippyChick Hipseats available for visitors to borrow.

Baby-changing facilities are available in the courtyard and Orangery toilets.

Mothers are welcome to breastfeed their children anywhere on the site. Staff can arrange a discrete space if requested.

Dogs

Sewerby Hall and Gardens welcomes responsible dog owners. Dogs must remain on leads at all times. Only Assistance Dogs are allowed in the zoo, house, children's adventure playground, Stables Gift Shop, Orangery and Clock Tower Cafe. There is a section in the cafe where all dogs are permitted.

With the exception of assistance dogs, dogs are not permitted to attend certain events such as the Adventure Cinema evenings and the Winter Woodland event.

No Smoking areas

You are not allowed to smoke cigarettes, use e-cigarettes or vape in any indoor areas (including the house, Orangery, cafe, shop, Welcome Centre, training rooms and public conveniences) as well as The Courtyard, Clock Tower Cafe Terrace (the outdoor seating area), the Children's Play Area, Zoo and Marquees. The ban is part of the wider East Riding of Yorkshire Council No Smoking Policy and for the comfort of all visitors.

Language and alternative formats

If you require any of our information in Braille, large print or languages other than English, please call (01482) 393939.

Website Accessibility Statement

Updated 24/07/2023

This accessibility statement applies to www.sewerbyhall.co.uk, which is operated by East Riding of Yorkshire Council.

We are working to make content on this website easy for everyone to find, read and understand, and to make it compatible with assistive technologies which are developed inline with accessibility standards.

Accessible Features on this Website

There are a number of customisable options available on your web browser and the device that you are using that can help you to use this website, and other websites, more effectively.

We have put accessibility features in place so you can:

  • change colours, contrast levels and fonts using your browser or other tools
  • zoom in up to 300% without the text spilling off the screen
  • use ‘skip links’ to navigate to menu, content and search
  • navigate most of the website using just a keyboard, including contact forms
  • use speech recognition software to navigate most of the site
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver
  • We aim to use plain English through our website to make our content as simple as possible to understand.The majority of our pages also use correct heading structure and context-- rich link text.

The AbilityNet website has advice on making your device easier to use if you have a disability.

What we’re doing to improve accessibility

We will:

  • be working with document processing teams to produce accessible document formats to allow accessible PDF publication, where necessary
  • continue to test regularly with Silktide accessibility checker.

Preparation of this accessibility statement

This statement was prepared on 24/07/2023. It was last reviewed on 29/11/2023.

This website was last tested on 24/07/2023. The test was carried out by the East Riding of Yorkshire Council Digital Services team.

Testing was carried out using Silktide accessibility checker, testing a sample of pages which covers the core user interfaces and tools present on the website, such as the homepage, content page, top level home page, interactive decision trees, AZ, directories with map and forms.

Technical information about this website's accessibility

East Riding of Yorkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

As of the last accessibility test, on 24/07/23, this website was 96.6% compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Feedback and contact

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know so we can work to fix it. You can contact us by either of the following methods:

Email web@eastriding.gov.uk
During office hours (Monday to Friday, 9am - 4pm): Call the web team on (01482) 393939.
We’ll aim to get back to you within 3 days.

Please note: These contact details are only for website accessibility enquiries about reading the content. Any other feedback or requests regarding a visit to Sewerby Hall and Gardens must use the appropriate contact methods. Incorrect use of the contact method will not receive a reply.

Alternative formats

You can also contact us to request information on any of our websites in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

Email: web@eastriding.gov.uk
Call: (01482) 393939

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can get in touch to register your difficulty. This helps us improve our processes:

Email: web@eastriding.gov.uk
Call: (01482) 393939

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Have a question about your visit? Use our online contact form:

Enquire online