Customer Feedback
At Sewerby Hall and Gardens, we are committed to providing an exceptional visitor experience. Your feedback is invaluable in helping us enhance our offerings and ensure every visit is memorable.
Your feedback matters
Feedback from our visitors is essential. It gives you the opportunity to have your say on how we are performing, and how we can improve your visitor experience.
We asked our visitors to rate on a scale of 0-10 "How likely are you to recommend us?"
Our average score between 1 April - 30 June 2026 was 9.
Customer satisfaction results
Each year, the Destination Services team ask visitors for feedback on their experience at Sewerby Hall and Gardens. The results help us measure how well we are meeting our service standards and where we can improve.
The table below shows how we performed against each of our Charter Standards.
| Charter Standards | Sewerby 2025 | Target 2026 |
|---|---|---|
| Our staff will be knowledgeable and helpful, providing a prompt and personal service, respecting all and make customers and visitors feel welcome | 95% | 96% |
| Our venues will be managed in a sustainable way and checked daily to ensure they are clean and safe to use | 91% | 92% |
| Publish up-to-date and accurate information, maintaining a booking system that is convenient to our customers | 89% | 90% |
| Make prices competitive and fair to ensure value for money | 88% | 89% |
| Overall score: | 91% | 92% |
You said, we did
Your voice inspires action! Here are some changes we’ve made based on your feedback:
Baby carriers
You said: Are you able to provide baby carriers to help visitors with babies as prams are not permitted in the house?
We did: We have introduced two 4-in-1 baby carriers for visitors to use whilst in Sewerby Hall.
Zoo animals
You said: Can you provide more information about the animals in the zoo?
We did: We have introduced x15 selfie boards on the estate, including a fun fact on each board. Six of the boards are located in the zoo.
Daily activities
You said: It would be good to have an activity pack for children to enjoy whilst visiting
We did: We have introduced a new activity pack for children to enjoy whilst visiting Sewerby Hall and Gardens, available from the shop for £1.50 (includes crayons).
We continue to listen, so please keep sharing your thoughts!
Visitor testimonials
Scroll through to read what our visitors are saying about their experiences at Sewerby Hall and Gardens:
“
What a lovely experience being welcomed into the grounds, the house and the café by very pleasant and happy staff.
”“
For the price, this is a great place to spend the day. Staff were very friendly and helpful, and the young lady who fed the penguins was brilliant.
”“
We managed to comfortably fill six hours here. The summer programme was fantastic, the animals seemed well loved, the house had lots of interactive elements for children, and the gardens especially beautiful. Everything was included in the price and it made for a wonderful family day out.
”Mystery Visits
| Excellent | Good | Average | Poor | Very poor | N/A | |
|---|---|---|---|---|---|---|
| 1. Knowledge & helpfulness of staff | X | |||||
| 2. Cleanliness of facilities | X | |||||
| 3. Information provided | X | |||||
| 4. Disabled access | X | |||||
| 5. Feeling of a safe environment | X | |||||
| 6. Responded to or dealt with in a timely manner | X | |||||
| 7. Treated with respect | X |
What did you value most about your experience?
“
The experience as a whole was really good, lots to do, the animal park was great different variety of animals to see!
”What, if anything could we have done to improve your visit / experience?
“
One thing to improve the visit was maybe offer leaflets upon entering, giving a direction on where to go (I know there’s plenty of signs)
”How would you describe your visit / experience?
“
My experience was good! We enjoyed it together as a family, lots of different things to do/ visit, cafe was great and reasonable prices! We throughly enjoyed it
”Did you know?
Reveal these fun facts about some of our visitor statistics from 2025!
Visitors
Visitors
In 2025, Sewerby Hall and Gardens welcomed 125,056 visitors — if everyone stood side by side, you’d create a line stretching an incredible 23.7 miles.
That’s a lot of smiles, steps and memories made!
Café
Café
In 2025, the Clock Tower Café served 93,846 hot drinks — enough to fill 227 baths!
In addition, 39,665 cakes (traybakes were the favourite) and 35,143 ice creams, and that’s a lot of tasty treats enjoyed.
Gardens
Gardens
In 2025, our hardworking gardeners planted an impressive 80,840 bedding plants across the estate!
That’s 44,090 summer and 36,750 autumn plants — enough to stretch the length of 152 standard football pitches in full bloom.
Zoo
Zoo
In 2025, our animals munched their way through around 800 bales of hay. Stack them, and that's the same height as the iconic Empire State Building!
Our keeper team walked over 5,500 miles caring for the animals. That's roughly the length of the Great Wall of China!
Health – ParkRun
Health – ParkRun
In 2025, we welcomed 12,767 ParkRunners who clocked up an incredible 63,835km — around 1.5 times the Earth’s circumference!
That’s an average of 250 runners covering 1,250km every week, further than Land’s End to John O’Groats.
Walking for Health
Walking for Health
In 2025, Sewerby Walking for Health walk offered 49 weekly walks, where 1,040 places were taken by 92 registered walkers.
A massive 4,160 miles were covered across the 1 and 2-hour walks. 75% reported improved well-being, 65% felt less isolated - and enjoyment hit 100%!
Volunteers
Volunteers
In 2025, over 20 dedicated volunteers helped bring Sewerby to life!
From gardening and animal care to guided tours, costume days, workshops, group visits, and even quirky exhibitions like the Underwear Exhibition, their support made it all possible.
Education
Education
In 2025, we welcomed 16 school visits, 45 group visits, and 31 educational workshops, engaging a total of 853 children — with half enjoying our popular Amy Johnson Workshops, inspiring the next generation of explorers and learners!
Holiday Cottages
Holiday Cottages
In 2025, our holiday cottages were buzzing! Oak Cottage welcomed 329 guests, Beach Cottage welcomed 334 guests, and Chestnut Cottage welcomed 303 guests, with occupancy rates of 90%, 92%, and 83% respectively — plenty of happy visitors enjoying stays at Sewerby Hall and Gardens!
Visitors
In 2025, Sewerby Hall and Gardens welcomed 125,056 visitors — if everyone stood side by side, you’d create a line stretching an incredible 23.7 miles.
That’s a lot of smiles, steps and memories made!
Cafe
In 2025, the Clock Tower Café served 93,846 hot drinks — enough to fill 227 baths!
In addition, 39,665 cakes (traybakes were the favourite) and 35,143 ice creams, and that’s a lot of tasty treats enjoyed.
Gardens
In 2025, our hardworking gardeners planted an impressive 80,840 bedding plants across the estate!
That’s 44,090 summer and 36,750 autumn plants — enough to stretch the length of 152 standard football pitches in full bloom.
Zoo
In 2025, our animals munched their way through around 800 bales of hay. Stack them, and that's the same height as the iconic Empire State Building!
Our keeper team walked over 5,500 miles caring for the animals. That's roughly the length of the Great Wall of China!
Parkrun
In 2025, we welcomed 12,767 ParkRunners who clocked up an incredible 63,835km — around 1.5 times the Earth’s circumference!
That’s an average of 250 runners covering 1,250km every week, further than Land’s End to John O’Groats.
Walking for Health
In 2025, Sewerby Walking for Health walk offered 49 weekly walks, where 1,040 places were taken by 92 registered walkers.
A massive 4,160 miles were covered across the 1 and 2-hour walks. 75% reported improved well-being, 65% felt less isolated - and enjoyment hit 100%!
Volunteers
In 2025, over 20 dedicated volunteers helped bring Sewerby to life!
From gardening and animal care to guided tours, costume days, workshops, group visits, and even quirky exhibitions like the Underwear Exhibition, their support made it all possible.
Education
In 2025, we welcomed 16 school visits, 45 group visits, and 31 educational workshops, engaging a total of 853 children — with half enjoying our popular Amy Johnson Workshops, inspiring the next generation of explorers and learners!
Holiday Cottages
In 2025, our holiday cottages were buzzing! Oak Cottage welcomed 329 guests, Beach Cottage welcomed 334 guests, and Chestnut Cottage welcomed 303 guests, with occupancy rates of 90%, 92%, and 83% respectively — plenty of happy visitors enjoying stays at Sewerby Hall and Gardens!
Our Customer Charter
We’re dedicated to providing a welcoming, safe, and enjoyable experience for all. You can read our Customer Charter on the East Riding Culture and Leisure website to learn about our commitment to quality, accessibility, and continuous improvement.
